Refunds and Cancellation Policy

At Esigners, a sister concern of StunningWorks, we aim to provide a seamless and satisfying experience to our valued customers. However, we understand that there may be situations where you need to request a refund or cancel a service. Please take a moment to familiarize yourself with our Refunds and Cancellation Policy.

Refund Policy:

  1. Service Cancellation: If you decide to cancel a service before it has commenced, you may be eligible for a refund. The refund amount will be determined based on the work completed and any non-recoverable expenses incurred up to that point. Please note that some services may be non-refundable due to their nature.
  2. Quality Concerns: If you are dissatisfied with the quality of our service or believe it does not meet the agreed-upon specifications, please contact our customer support team within 3 days to request a refund. We will evaluate your request and may issue a full, partial or no refund, as appropriate.
  3. Payment Discrepancies: In the event of over billing, double charging, or any payment discrepancies, please notify us immediately. We will review the situation and issue a refund for any overcharged amount.

Cancellation Policy:

  1. Service Cancellation: You have the right to cancel a service at any time before it has commenced. Please note that we may charge a cancellation fee or deduct non-recoverable expenses if applicable.
  2. Subscriptions: For subscription-based services, you can cancel your subscription at any time. However, please be aware that any fees paid for the current billing period are non-refundable. Your subscription will remain active until the end of the current billing cycle.

How to Request a Refund or Cancellation:

To request a refund or initiate a cancellation, please contact our customer support team via email or use the appropriate form provided on our website. Please provide relevant details, such as your order number, service description, and reasons for the request.

Processing Time:

We aim to process refund requests promptly. However, the time it takes to receive your refund may vary based on factors such as the payment method, financial institution policies, and the specific circumstances of the request. We will keep you informed throughout the process.

Contact Us:

If you have any questions or concerns regarding our Refunds and Cancellation Policy, please email us. We are here to assist you and ensure a fair and transparent resolution.

Esigners, a sister concern of StunningWorks values your satisfaction, and we appreciate your trust in our services. We are committed to addressing refund and cancellation requests in a fair and timely manner to ensure your peace of mind.